Category Archives: Troubleshooting

Voice Debug Lookup

A good tool from Cisco ,allow you to find the right debug command to use http://www.cisco.com/en/US/tech/tk1077/technologies_tech_note09186a0080207ec6.shtml Advertisements

Posted in LAB, Troubleshooting | Tagged , | Leave a comment

Can’t upgrade to sip.9-1-1SR1

I had this pb when I was trying to convert from SCCP to SIP for a 7942 out of the box I had to downgrade to cmterm-7942_7962-sip.8-3-2.zip then upgrade to the following firmware by order cmterm-7941_7961-sip.8-5-2.zip cmterm-7941_7961-sip.8-5-4.zip cmterm-7942_7962-sip.9-1-1SR1.tar I’m not … Continue reading

Posted in LAB, Troubleshooting | 1 Comment

Call disconnect after forward to unity express

This Post has been update , pls check the end of this Post   After updating unity express on UC 520 from V 7.X to 8.x , I had pb to forward calls to unity express my call flow was … Continue reading

Posted in CallManager Express, Troubleshooting, unityExpress | Leave a comment

Voice Troubleshooting

I have found this link , I like it , check it out     http://docwiki.cisco.com/wiki/Cisco_IOS_Voice_Troubleshooting_and_Monitoring_Guide

Posted in Troubleshooting | Leave a comment

How to know the status of the mwi led remotely

This solution apply for phones registered with CME call manager express From the command line type the following command sh ephone registered This command will display : ephone-1[0] Mac:0025.84A1.84EC TCP socket:[1] activeLine:0 whisperLine:0 REGISTERED in SCCP ver 20/17 max_streams=5 mediaActive:0 … Continue reading

Posted in Troubleshooting | Tagged | Leave a comment