Call disconnect after forward to unity express

This Post has been update , pls check the end of this Post

 

After updating unity express on UC 520 from V 7.X to 8.x , I had pb to forward calls to unity express

my call flow was PSTN >>> CME >>> CUE

a debug of voip ccapi inout shows normal dial peer matching
a debug ccsip messages shows that unity was sending Bye
a debug on the unity express trace ccn subsystemsip dbug and show trace buffer tail .

This gave me a hint that it is a software error on the unity express

STEP_FAILURE:Failure to execute a step: Application=App[name=voicemail,type=Cisco Script Application,id=2,desc=voicemail,enabled=true,max=6,valid=true,cfg=[ApplicationConfig[,name=voicemail,id=2,type=Cisco Script Application.description=voicemail,enabled=true,sessions=6,script=SCRIPT[voicebrowser.aef],access=0,privilege=1,script=SCRIPT[voicebrowser.aef]]]],Task id=16000000008,Step id=140,Step Class=com.cisco.wf.steps.voicebrowser.VoiceBrowserStep,Step Description=Voice Browser (--Triggering Contact--, uri),Exception=com.cisco.app.ApplicationException: Voice Browser exit with error; nested exception is:
com.cisco.voicebrowser.VBEvent: error.semantic: Error in eval(): calling_number; nested exception is:
undefined: "calling_number" is not defined.

then I get the rest of the step

3563 07/05 21:51:53.227 ACCN APMG 0 EXECUTING_STEP:Executing a step: Application=App[name=voicemail,type=Cisco Script Application,id=2,desc=voicemail,enabled=true,max=6,valid=true,cfg=[ApplicationConfig[,name=voicemail,id=2,type=Cisco Script Application.description=voicemail,enabled=true,sessions=6,script=SCRIPT[voicebrowser.aef],access=0,privilege=1,script=SCRIPT[voicebrowser.aef]]]],Task id=16000000008,Step id=93,Step Class=com.cisco.wf.steps.ivr.TerminateStep,Step Description=Terminate (--Triggering Contact--)
3563 07/05 21:51:53.228 ACCN ENGN 0 Execute step of Task 16000000008 : Terminate (--Triggering Contact--)
3563 07/05 21:51:53.228 ACCN SIPS 0 getOriginialCalledNumber:402
3563 07/05 21:51:53.228 ACCN SIPS 0 getOriginialCalledNumber:402
3563 07/05 21:51:53.229 ACCN SIPS 0 Call.disconnecting(NONE) SIPCallContact[id=12,type=Cisco SIP Call,implId=F9D4370-A67711E0-804DED9B-AB101FD6@10.1.10.2,active=true,state=CALL_ANSWERED,inbound=true,handled=true,locale=fr_FR,aborting=false,app=App[name=voicemail,type=Cisco Script Application,id=2,desc=voicemail,enabled=true,max=6,valid=true,cfg=[ApplicationConfig[,name=voicemail,id=2,type=Cisco Script Application.description=voicemail,enabled=true,sessions=6,script=SCRIPT[voicebrowser.aef],access=0,privilege=1,script=SCRIPT[voicebrowser.aef]]]],task=16000000008,session=Session[id=001-0x77359408,parent=null,active=true,state=SESSION_IN_USE,time=1309895511493],seqNum=0,time=1309895511486,cn=500,dn=500,cgn=**********,ani=null,dnis=null,clid=sip:500@10.1.10.1:5060,atype=FORWARD_ALL,lrd=402,ocn=402,odn=null,uui=null,aniii=null,ced=null,lrvmn=402,ocvmn=402,route=TR[num=500],port=Port[type=Cisco SIP Channel,id=5,implId=5,active=true,state=IN_USE],aborting=false,transferring=false,disconnecting=true]
3563 07/05 21:51:53.229 ACCN SIPS 0 Calling connection.disconnect()on jasminConnection: [SIP-Conn-16, dn=500, call=F9D4370-A67711E0-804DED9B-AB101FD6@10.1.10.2, state=ACTIVE]
ctrl=[ltp14], MT=[[SIP-Local-MT-15 dn=500 media=10.1.10.1:20590, mediaStarted=true]] for call with id: 12
3563 07/05 21:51:53.229 ACCN SIPL 0 ltp14-500, State=CONNECTED: setDisconnected local disconnect, cause=NORMAL

I solved this pb by deleting the user and recreating it in the unity express

 

update :

I have notice that this pb continue to happen every time I crate an announcementĀ  only message-box type , for the moment I did not find a solution

I will use AA as a work arround

 

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This entry was posted in CallManager Express, Troubleshooting, unityExpress. Bookmark the permalink.

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