How to add or delete prefix to a call via cisco ClickToCall

  1. Webdialer has to be activated in Cisco Unified Serviceability
  2. Go to Service Parameter Configuration (webdialer), activate application dial rules as below:
  3. True
    True
  4. Go to CallRouting>>DialRules>>application dial rules
  5. Add your rule

The rule above will add 0 as a prefix when a number of 10 digits is dialed via the clicktocall

EX: User dial 0466457891 the number will be translated to 00466457891

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